Effective Date: June 2026
Introduction
Akkedis Africa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We may collect the following information:
- Name and surname
- Email address
- Telephone number
- Billing address
- Shipping address
- Order and purchase history
- Information submitted through contact forms
- Communications sent to us by email, social media, or WhatsApp
- Website usage information collected through cookies and analytics tools
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Arrange shipping and delivery
- Communicate regarding your orders
- Respond to enquiries and customer support requests
- Process returns and exchanges
- Improve our products, services, and website
- Send promotional communications where permitted by law
- Comply with legal and regulatory requirements
Payment Information
Payments made through our website are processed by secure third-party payment providers.
Akkedis Africa does not store or have access to your full credit card or banking details.
Shipping and Delivery
To deliver your orders, we may share necessary information such as your name, contact number, and delivery address with trusted courier and delivery partners.
Cookies
Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used to:
- Remember items in your shopping cart
- Improve website functionality
- Analyse website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function correctly.
Marketing Communications
If you subscribe to our newsletter or marketing communications, we may send you information about new products, promotions, and special offers.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties only when necessary to:
- Process payments
- Deliver orders
- Provide website functionality
- Comply with legal obligations
Data Security
We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.
Your Rights
In accordance with South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Object to the processing of your personal information
- Withdraw consent where applicable
Retention of Information
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or content of those websites.
Changes to This Privacy Policy
Akkedis Africa reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Akkedis Africa
Email: info@akkedis.africa
Phone: 0662010032
Website: https://akkedis.africa